The Secret to Better Client Engagement: Optimizing Your Email Practices

Email remains one of the most effective tools for creating meaningful interactions and generating sales opportunities. Yet, for many non-marketers, the process of sending effective emails can feel like navigating a maze. The truth is, optimizing your email practices isn’t just a marketing task; it’s a business necessity. Done correctly, your emails can achieve nearly 100% deliverability, ensuring your messages reach your audience and open the door to better engagement.

Here’s how you can make the most of your email efforts, even if you’re not a growth marketing expert.


Step 1: Clean Your Email Lists Regularly

Imagine sending a message into the void. That’s what happens when your email list is filled with outdated or invalid addresses. Not only does this lead to higher bounce rates, but it also damages your sender reputation, making it more likely your future emails will end up in spam folders.

To avoid this, periodically clean your email lists by:

  • Removing invalid or inactive addresses.
  • Segmenting your audience to target the right people with the right messages.
  • Using tools like ZeroBounce or NeverBounce to verify email addresses.

A cleaner email list means more messages land in inboxes and fewer valuable leads slip through the cracks.


Step 2: Craft Personalized, Non-Spammy Subject Lines

Your subject line is the first impression your email makes. A generic or spammy subject line can lead to instant deletion—or worse, a trip to the spam folder.

To maximize open rates, aim for subject lines that are:

  • Personalized: Use the recipient’s name or reference something relevant to them.
  • Clear: Be straightforward about the email’s purpose.
  • Intriguing: Spark curiosity without resorting to clickbait.

For example, instead of saying, “Exclusive Offer for You,” try something like, “[First Name], Here’s How We Can Help Solve [Specific Problem].”


Step 3: Implement Proper Authentication Protocols

Email authentication protocols like SPF, DKIM, and DMARC are crucial for ensuring your emails are delivered securely and not flagged as spam. Think of these protocols as digital stamps of approval that tell email providers you’re a trustworthy sender.

Here’s a quick breakdown:

  • SPF (Sender Policy Framework): Specifies which servers are allowed to send emails on your behalf.
  • DKIM (DomainKeys Identified Mail): Adds a digital signature to verify your email hasn’t been tampered with.
  • DMARC (Domain-based Message Authentication, Reporting, and Conformance): Ensures alignment between SPF and DKIM while providing reports on email activity.

By setting up these protocols, you protect your brand’s reputation and significantly improve email deliverability.


Step 4: Track Email Opens and Follow Up Strategically

Sending an email is just the beginning. To truly optimize your email practices, you need to track performance and adjust your strategy based on recipient behavior.

Consider using browser extensions or independent tools such as:

  • Mailtrack: A simple browser extension that tracks when emails are opened and provides read receipts.
  • RightInbox: Adds tracking and scheduling features directly to your Gmail.
  • Gmelius: Offers advanced tracking, collaboration, and automation tools for email.
  • Yesware: Tracks email opens and provides insights for follow-ups.

These tools allow you to:

  • Monitor open rates.
  • See when and how recipients engage with your emails.
  • Automate follow-up sequences based on engagement.

For example, if a prospect opens your email multiple times but doesn’t respond, they might be interested but need a nudge. A quick follow-up could be the difference between a missed opportunity and a closed deal.


The Bottom Line: Deliverability is Key

Every email that doesn’t reach its recipient is a lost opportunity. By cleaning your lists, crafting compelling subject lines, implementing authentication protocols, and using tracking tools, you’re setting yourself up for success.

Even if you’re not a marketing person, optimizing your email practices ensures you’re communicating effectively and maximizing interactions with clients. Remember: achieving close to 100% deliverability isn’t just a nice-to-have—it’s essential for driving engagement and creating sales opportunities.

Start optimizing your email practices today and watch as better communication leads to more meaningful connections and measurable business growth.

Maximize Your Marketing With Marcus

If you would like more strategies, want to discuss how I can help bring a new growth mindset to your business, or want me to conduct a digital marketing review, contact me for a 30-minute meeting. Let’s explore how we can work together to achieve your business goals.